Leaders at five Northwest Ohio businesses were recognized for their educational efforts to expand their businesses globally as they concluded their nine-month participation in this region’s first GlobalTarget Program.
Presented by The University of Toledo College of Business and Innovation in cooperation with United Parcel Service and the U.S. Commercial Service, GlobalTarget participants met monthly for specialized sessions covering relevant topics based on an understanding of current members’ needs. The program then helped companies develop plans to improve their business’ supply chain, identify talent, understand export financing, and develop market entry strategies.
Companies with executives who completed the program were Arrow Tru-Line; Basic Coatings; ShopMetrics; Roots Poultry; and Vendita Technology Group.
Speaking at the ceremony was Toledo Mayor Michael Bell, who said, “This is a global economy, and if you are not ready to do business globally, you are not going to succeed. There is large potential in Toledo and NW Ohio; we can be creative in creating jobs. It’s important for programs like this to educate people to reach out across the ocean.”
“If you can’t establish personal relationships, you can’t proceed with anything. Investments are all from relationships,” Mayor Bell added.
“It’s a global world. Facilitating existing or new exporters to enter foreign markets benefits all of Northwest Ohio,” noted Dr. Thomas Sharkey, UT’s GlobalTarget Program Director. “Companies often recognize that expanding to global markets is something they should do. We make it easier for them because we have the experts who will show them how to do this and will provide them with all the criteria for success, whether they have a manufactured product or intellectual property.”
GlobalTarget is the first organized, focused attempt in this region to not only provide information, but to actually match local manufacturing companies with foreign markets. A premier benefit of GlobalTarget is access to the U.S. Commercial Services Gold Key Matching services at no additional cost, made possible by the generous support of United Parcel Service (UPS).
Melissa Blackledge from U.S. Commercial Services said, “I want to thank UT for inviting us to participate in this outreach program for companies who want to expand their exports. The Gold Key Program can help your companies find partners and buyers overseas, find pre-screened customers, help set up meetings, fill out documentation and counsel you on business in that country. We can be your first point of contact when you need assistance in increasing your exports.”
Mark Damschroder, Roots Poultry, said,” I made the decision to do whatever it takes to move our business forward. I had done some research about doing business in Canada, but I needed a lot more help. What I learned and the resources available through GlobalTarget are great. We’ll take advantage of our Gold Key partnership and our one year membership to the UT Center for Family & Privately-Held Business. I would absolutely recommend this program.”
Participants for the next GlobalTaget series of programs are now being accepted. To apply, download an application form at: utoledo.edu/business/global/target, or call 419.530.2068.
Tuesday, May 1, 2012
Friday, April 27, 2012
Advanced Leadership Academy enhances skills
Santosh Pant, a Ph.D. candidate in Civil and Environmental Engineering Department, put in some extra Saturday class time at UT this semester. It didn’t have anything to do with the mechanical intricacies of engineering, but it had everything to do with building an outstanding career in his chosen field.
Pant and about 50 other UT graduate students in Business, Law, Engineering, Pharmacy and Education participated in the annual Advanced Leadership Academy (ALA), presented by the College of Business and Innovation.
“Being a graduate and international student, Advanced Leadership Academy (ALA) was a great learning experience for me,” Pant said. “Successful and distinguished personalities in different fields not only taught how to be a leader, how to cope with problems and move towards success.”
“We truly appreciate the opportunity to pull graduate leaders together from across our campus to learn from each other about the importance of leadership across all of our discipline, to discover what leaders can and must do to make the world a better place,” said Dr. Clint Longenecker, UT COBI professor of management.
Students were invited to participate based on their academic and professional records and the recommendation of graduate faculty. Sessions and COBI faculty presenting were: Careers in the 21st Century, by Dean Thomas Gutteridge; Leading and Developing Yourself, by Dr. Margaret Hopkins; Into the Trenches: Leading Your Team to Great Performance, by Dr. Jenell Wittmer and Dr. Robert Yonker; and Leading for Results, by Dr. Longenecker.
Participants also learned from leading area business professionals, including Joe Feudi, financial services professional with Caputo & Associates; UT Head Football Coach Matt Campbell; and Randy Oostra, President and Chief Executive Officer, ProMedica.
“With such talented faculty members and key community involvement, including ProMedica’s CEO Randy Oostra as our concluding speaker, the 2012 ALA certainly accomplished its goal of fulfilling what is the key COBI goal of developing lifelong leaders for the world of business, and, in this case, in other key disciplines across the University,” Dean Gutteridge said.
Participating students obviously agreed.
“The best part of the ALA experience was learning from the business college students and professors,” noted Kathryn Crawford, doctoral student, Judith Herb College of Education, Health Science and Human Service “They presented a different aspect to leadership that is more organizational than my current focus on educational leadership. I realize now how much more I have to learn to become an effective leader in an educational organization.”
“I loved Coach Campbell and how he applies leadership to his life, and Mr. Oostra was incredibly down to earth, showing us that you still need to treat everyone you meet with respect,” said Laura Bradey, who is working on her MBA in human resources. “We learned about the importance of communication, networking, and how it is important to get results. It was an honor to be invited.”
“The best part of ALA for me was getting to meet and work with graduate students from disciplines outside of business. I had no idea about the great things going on in the medical, pharmacy, education and engineering graduate programs. What an impressive group of graduate leaders,” observed Trent Miller, a Captain in the US Army and an MBA candidate.
Chris Trabbic, Ph.D. Program in the College of Pharmacy and Pharmaceutical Sciences, said “My primary training in science includes dissecting hypothetical science proposals, translation of theory into practice, and staying up to date on innovative techniques. The ALA was extremely useful because the science was put into perspective. As with any other field, a leader with precise oral communication skills is vital. A leader with ‘emotional intelligence’ will be rewarded with quality results and hard work. “
“The ALA was a successful effort to expand the exposure to broader and practical learning,” said Nick Fasciana, CFO at Pinnacle Technologies and an MBA candidate. “This world-class program completely exceeded my expectations because it not only delivered relevant information designed to enhance my leadership skills, but also provided me an invaluable opportunity to network with senior business leaders in our region. An awesome learning experience.”
Pant and about 50 other UT graduate students in Business, Law, Engineering, Pharmacy and Education participated in the annual Advanced Leadership Academy (ALA), presented by the College of Business and Innovation.
“Being a graduate and international student, Advanced Leadership Academy (ALA) was a great learning experience for me,” Pant said. “Successful and distinguished personalities in different fields not only taught how to be a leader, how to cope with problems and move towards success.”
“We truly appreciate the opportunity to pull graduate leaders together from across our campus to learn from each other about the importance of leadership across all of our discipline, to discover what leaders can and must do to make the world a better place,” said Dr. Clint Longenecker, UT COBI professor of management.
Students were invited to participate based on their academic and professional records and the recommendation of graduate faculty. Sessions and COBI faculty presenting were: Careers in the 21st Century, by Dean Thomas Gutteridge; Leading and Developing Yourself, by Dr. Margaret Hopkins; Into the Trenches: Leading Your Team to Great Performance, by Dr. Jenell Wittmer and Dr. Robert Yonker; and Leading for Results, by Dr. Longenecker.
Participants also learned from leading area business professionals, including Joe Feudi, financial services professional with Caputo & Associates; UT Head Football Coach Matt Campbell; and Randy Oostra, President and Chief Executive Officer, ProMedica.
“With such talented faculty members and key community involvement, including ProMedica’s CEO Randy Oostra as our concluding speaker, the 2012 ALA certainly accomplished its goal of fulfilling what is the key COBI goal of developing lifelong leaders for the world of business, and, in this case, in other key disciplines across the University,” Dean Gutteridge said.
Participating students obviously agreed.
“The best part of the ALA experience was learning from the business college students and professors,” noted Kathryn Crawford, doctoral student, Judith Herb College of Education, Health Science and Human Service “They presented a different aspect to leadership that is more organizational than my current focus on educational leadership. I realize now how much more I have to learn to become an effective leader in an educational organization.”
“I loved Coach Campbell and how he applies leadership to his life, and Mr. Oostra was incredibly down to earth, showing us that you still need to treat everyone you meet with respect,” said Laura Bradey, who is working on her MBA in human resources. “We learned about the importance of communication, networking, and how it is important to get results. It was an honor to be invited.”
“The best part of ALA for me was getting to meet and work with graduate students from disciplines outside of business. I had no idea about the great things going on in the medical, pharmacy, education and engineering graduate programs. What an impressive group of graduate leaders,” observed Trent Miller, a Captain in the US Army and an MBA candidate.
Chris Trabbic, Ph.D. Program in the College of Pharmacy and Pharmaceutical Sciences, said “My primary training in science includes dissecting hypothetical science proposals, translation of theory into practice, and staying up to date on innovative techniques. The ALA was extremely useful because the science was put into perspective. As with any other field, a leader with precise oral communication skills is vital. A leader with ‘emotional intelligence’ will be rewarded with quality results and hard work. “
“The ALA was a successful effort to expand the exposure to broader and practical learning,” said Nick Fasciana, CFO at Pinnacle Technologies and an MBA candidate. “This world-class program completely exceeded my expectations because it not only delivered relevant information designed to enhance my leadership skills, but also provided me an invaluable opportunity to network with senior business leaders in our region. An awesome learning experience.”
UT’s Pi Sigma Epsilon chapter wins
Twenty-three members of The University of Toledo Chapter of Pi Sigma Epsilon (PSE), the professional sales and marketing fraternity, participated in the recent PSE National Conference in Indianapolis in March. They came home with top finishes in some of the conference’s key competitions.
In the University Directories Marketing Challenge, the UT Chapter claimed second place; in the ADP Marketing Challenge, Jack Powers was on the team that took the first place prize; and in the National Pro-Am Sales Competition, Brittany Bodi finished in first place among the 88 students entered in that contest.
“The best part of the conference was the competitions,” observed Matt Devenport, President of the UT PSE Chapter. “There was a lot of emotion, a real close bond among the PSE members. We came together, and the bonding experience was different than it was in the classroom. We become more motivated to do better, and our chemistry builds success throughout the chapter.”
“To prepare for the conference, our chapter held organizational meetings every week to strategize and build a plan about how we would compete. We practiced every week, met with our professors in the Edward H. Schmidt School of Professional Sales (ESSPS),” Devenport said. “There are competitions to select chapters to recognition levels of gold, silver and amethyst, as well as competitions that reflect everything the chapter does throughout the year. We were one of the finalists for the silver level, and even though we did not win that particular award, being recognized as a chapter finalist was an accomplishment.”
UT chapter adviser Dr. Michael Mallin said, “The week-long conference provides student members extensive opportunities to learn. There are various events at the conference, including chapter officers focusing on marketing and sales training, leadership skill development, professional networking practice and activities to enhance selling skills.”
“PSE is important and beneficial because it promotes professionalism, exposes the students to recruitment and networking opportunities, and helps them with professional development. It helps members develop good communications skills, to get a job…and you make a lot of friends,” Mallin added.
“The role of the faculty is to be available for our students and to be positive, but the students did the work themselves,” Mallin explained. “Our chapter members did a good job, and I give a lot of credit to Matt for motivating them and leading the team, which positively reflects on the chapter, our Sales School, the College of Business and Innovation and The University of Toledo.”
The chapter paid for their trip through a variety of fundraisers and received additional support from the Edward H. Schmidt School of Professional Sales.
“PSE wants to thank ESSPS and The University of Toledo for giving us the opportunity to attend the 2012 PSE National Convention in Indianapolis,” observed Devenport, now in his second term as chapter president. “We look to only improve on the success of our chapter in the years to come.”
In the University Directories Marketing Challenge, the UT Chapter claimed second place; in the ADP Marketing Challenge, Jack Powers was on the team that took the first place prize; and in the National Pro-Am Sales Competition, Brittany Bodi finished in first place among the 88 students entered in that contest.
“The best part of the conference was the competitions,” observed Matt Devenport, President of the UT PSE Chapter. “There was a lot of emotion, a real close bond among the PSE members. We came together, and the bonding experience was different than it was in the classroom. We become more motivated to do better, and our chemistry builds success throughout the chapter.”
“To prepare for the conference, our chapter held organizational meetings every week to strategize and build a plan about how we would compete. We practiced every week, met with our professors in the Edward H. Schmidt School of Professional Sales (ESSPS),” Devenport said. “There are competitions to select chapters to recognition levels of gold, silver and amethyst, as well as competitions that reflect everything the chapter does throughout the year. We were one of the finalists for the silver level, and even though we did not win that particular award, being recognized as a chapter finalist was an accomplishment.”
UT chapter adviser Dr. Michael Mallin said, “The week-long conference provides student members extensive opportunities to learn. There are various events at the conference, including chapter officers focusing on marketing and sales training, leadership skill development, professional networking practice and activities to enhance selling skills.”
“PSE is important and beneficial because it promotes professionalism, exposes the students to recruitment and networking opportunities, and helps them with professional development. It helps members develop good communications skills, to get a job…and you make a lot of friends,” Mallin added.
“The role of the faculty is to be available for our students and to be positive, but the students did the work themselves,” Mallin explained. “Our chapter members did a good job, and I give a lot of credit to Matt for motivating them and leading the team, which positively reflects on the chapter, our Sales School, the College of Business and Innovation and The University of Toledo.”
The chapter paid for their trip through a variety of fundraisers and received additional support from the Edward H. Schmidt School of Professional Sales.
“PSE wants to thank ESSPS and The University of Toledo for giving us the opportunity to attend the 2012 PSE National Convention in Indianapolis,” observed Devenport, now in his second term as chapter president. “We look to only improve on the success of our chapter in the years to come.”
Tuesday, April 3, 2012
Pacemaker Awards honor William Carroll, outstanding UT business students
The University of Toledo College of Business and Innovation (COBI) and the Business Engagement and Leadership Council recognized business and academic excellence during their annual Pacemaker Awards on Friday, March 23 at the Inverness Country Club.
Each year the prestigious Pacemaker Award recognizes an individual for outstanding achievement in business as well as contributions to the community and the University. The 2012 recipient of the Business Pacemaker Award is William J. Carroll, currently on the Board of Directors of Graco, Inc., and former President and Chief Operating Officer of Dana Corporation.
“William Carroll’s highly successful career, community involvement and outstanding integrity and leadership in the regional business arena make him the ideal business professional to receive this year’s Pacemaker Award, the College’s highest honor,” observed Thomas G. Gutteridge, Dean, UT College of Business and Innovation. “As a UT College of Business alumnus, current member of the UT COBI Business Engagement and Leadership Council (BELC) and a former chair of the BELC, Bill continues to live his deep personal commitment to the College and its important activities within the business community.”
Carroll, a member of the United States Marine Corps Reserve for six years, obtained his bachelor’s degree in accounting at UT and completed an advanced management program at Harvard Business School. He held several key positions at Dana Corporation, including that of President and Chief Operating Officer from 2003 to 2004.
Carroll also has been Director of Economic and Community Development for the City of Toledo; Chief Executive Officer of Limo-Reid, Inc.; and principal of Highland Jebco, LLC, where he is currently a consultant.
In addition to his involvement with the COBI BELC, Carroll is a trustee of Lourdes College, Chairman of the Lucas County Port Authority, and a member of the Toledo-Lucas County Convention and Visitors Bureau. He and his wife Cathy have four children.
Academic Excellence Pacemaker Awards are presented to UT College of Business and Innovation graduate and undergraduate students for their outstanding academic achievement, University and community service, and leadership.
The 2012 student Pacemakers are:
Accounting - Shane Sobczak and Lauren Stuck; Finance - John Doncaster and Colin McHugh; Information Operations Technology Management - Stephen James and Lindsay Vollmar; Marketing and International Business - Adam Covault and Rachael Kravitz; Management - Michael Schaffer and Sydney Smith; MBA - Kyle Kickbusch; Executive MBA - Eric Benington; Ph.D. - Vafa Saboorideilami; Dean’s Office - Frank Lindsay-Pangalos (MIB) and Thomas Schwann (EMBA).
Each year the prestigious Pacemaker Award recognizes an individual for outstanding achievement in business as well as contributions to the community and the University. The 2012 recipient of the Business Pacemaker Award is William J. Carroll, currently on the Board of Directors of Graco, Inc., and former President and Chief Operating Officer of Dana Corporation.
“William Carroll’s highly successful career, community involvement and outstanding integrity and leadership in the regional business arena make him the ideal business professional to receive this year’s Pacemaker Award, the College’s highest honor,” observed Thomas G. Gutteridge, Dean, UT College of Business and Innovation. “As a UT College of Business alumnus, current member of the UT COBI Business Engagement and Leadership Council (BELC) and a former chair of the BELC, Bill continues to live his deep personal commitment to the College and its important activities within the business community.”
Carroll, a member of the United States Marine Corps Reserve for six years, obtained his bachelor’s degree in accounting at UT and completed an advanced management program at Harvard Business School. He held several key positions at Dana Corporation, including that of President and Chief Operating Officer from 2003 to 2004.
Carroll also has been Director of Economic and Community Development for the City of Toledo; Chief Executive Officer of Limo-Reid, Inc.; and principal of Highland Jebco, LLC, where he is currently a consultant.
In addition to his involvement with the COBI BELC, Carroll is a trustee of Lourdes College, Chairman of the Lucas County Port Authority, and a member of the Toledo-Lucas County Convention and Visitors Bureau. He and his wife Cathy have four children.
Academic Excellence Pacemaker Awards are presented to UT College of Business and Innovation graduate and undergraduate students for their outstanding academic achievement, University and community service, and leadership.
The 2012 student Pacemakers are:
Accounting - Shane Sobczak and Lauren Stuck; Finance - John Doncaster and Colin McHugh; Information Operations Technology Management - Stephen James and Lindsay Vollmar; Marketing and International Business - Adam Covault and Rachael Kravitz; Management - Michael Schaffer and Sydney Smith; MBA - Kyle Kickbusch; Executive MBA - Eric Benington; Ph.D. - Vafa Saboorideilami; Dean’s Office - Frank Lindsay-Pangalos (MIB) and Thomas Schwann (EMBA).
Thursday, December 22, 2011
COBI to offer MBA program through arrangement in Egypt
The University of Toledo College of Business and Innovation (COBI) has signed a Memorandum of Understanding with the American Chamber of Commerce in Egypt to offer a joint Master’s in Business Administration (MBA) degree in Cairo.
The program will enable Egyptian students to obtain an MBA from UT without leaving Egypt. Consisting of 11 courses over 15 months, all of the classes will be conducted at the American Chamber’s Career Development Center in Cairo, Egypt.
“This cooperation will benefit both the Egyptian and American people by creating jobs, fostering innovation, and sending a message of confidence to the world that Egypt is a world-class destination for tourism and foreign investment,” said U.S. Ambassador Anne W. Patterson. “Moving forward, we are eager to work with the Egyptian government and the Egyptian people on more projects of mutual benefit to our two countries.”
“The UT College of Business and Innovation and the American Chamber of Commerce in Egypt recognize that both business and academia need to effectively function in a true global community,” noted UT COBI Dean Thomas Gutteridge, who participated in the December 11 signing of the memorandum. “COBI seriously pursues its mission of developing lifelong, ethical business leaders of tomorrow, and this agreement further demonstrates how we strive to be the preferred learning partner for students and the business community worldwide.”
“Egyptian students are very anxious to improve their education, and this partnership is a major step, especially because COBI is accredited by the Association to Advance Collegiate Schools of Business international,” he added. “This will mean excellent preparation for better jobs, providing them a competitive advantage in a global marketplace.”
COBI currently provides an MBA program on-site in Cairo through an agreement signed in 2010 between The University of Toledo and the Sadat Academy for Management Sciences (SAMS). SAMS students are also obtaining bachelor’s degrees as a result of a 2009 agreement through which they undertake their first two years of study at SAMS, and then complete their coursework either at UT COBI, or through distance learning and classes taught by COBI faculty in Cairo. However, these agreements will be discontinued after the initial cohorts graduate.
COBI also offers MBA programs through agreements with Zhejiang University of Finance & Economics, China ; Humanitarian Academy in Kharkov, the Ukraine; and PSG Institutions, Coimbatore, India.
The program will enable Egyptian students to obtain an MBA from UT without leaving Egypt. Consisting of 11 courses over 15 months, all of the classes will be conducted at the American Chamber’s Career Development Center in Cairo, Egypt.
“This cooperation will benefit both the Egyptian and American people by creating jobs, fostering innovation, and sending a message of confidence to the world that Egypt is a world-class destination for tourism and foreign investment,” said U.S. Ambassador Anne W. Patterson. “Moving forward, we are eager to work with the Egyptian government and the Egyptian people on more projects of mutual benefit to our two countries.”
“The UT College of Business and Innovation and the American Chamber of Commerce in Egypt recognize that both business and academia need to effectively function in a true global community,” noted UT COBI Dean Thomas Gutteridge, who participated in the December 11 signing of the memorandum. “COBI seriously pursues its mission of developing lifelong, ethical business leaders of tomorrow, and this agreement further demonstrates how we strive to be the preferred learning partner for students and the business community worldwide.”
“Egyptian students are very anxious to improve their education, and this partnership is a major step, especially because COBI is accredited by the Association to Advance Collegiate Schools of Business international,” he added. “This will mean excellent preparation for better jobs, providing them a competitive advantage in a global marketplace.”
COBI currently provides an MBA program on-site in Cairo through an agreement signed in 2010 between The University of Toledo and the Sadat Academy for Management Sciences (SAMS). SAMS students are also obtaining bachelor’s degrees as a result of a 2009 agreement through which they undertake their first two years of study at SAMS, and then complete their coursework either at UT COBI, or through distance learning and classes taught by COBI faculty in Cairo. However, these agreements will be discontinued after the initial cohorts graduate.
COBI also offers MBA programs through agreements with Zhejiang University of Finance & Economics, China ; Humanitarian Academy in Kharkov, the Ukraine; and PSG Institutions, Coimbatore, India.
Thursday, December 1, 2011
Employees recognized for completing professional development certificates
University of Toledo employees from both the main and Health Science campuses were recognized at a July 12 breakfast for their successful completion of a series of professional development certificates. UT President Dr. Lloyd Jacobs and College of Business and Innovation Dean Thomas Gutteridge presented the certificates of achievement.
“It was a great culmination of a full year of hard work for both students and the instructors,” noted Carrie Herr, Director, Executive Center for Global Competitiveness, College of Business and Innovation, which implemented the series. “This UT certificate ceremony recognized the accomplishments of the many employees who devoted a tremendous amount of time and study to pursue a learning journey that will directly benefit not only themselves, but our students and others served by the University.”
Courses, which were presented between September and June, were offered in three different certificate tracks: Managerial Finance and Budgeting (five courses), Leadership (eight courses) and Exceptional Customer Service (seven courses). While 45 people completed all of the courses necessary to earn one of the certificates, a total of 495 people enrolled in the courses.
Instructors included several COBI faculty members, UT administrators and other subject matter experts.
“As we go through turbulent times, people have to reinvent themselves and develop their skillsets. The people within a university will make or break the university’s success,” Gutteridge observed.
“COBI frequently talks about the importance of lifelong learning, and these certificate programs are what lifelong learning is really about. It is a marvelous thing for people to take advantage of the opportunities- - in a peer-to peer environment - - that exist. Their efforts advance the mission and vision of The University of Toledo. It personifies the focus of action learning, which is to apply what you learn in the real world, in your day to day job,” Gutteridge said.
This sentiment was echoed by Nancy Koerner, UT’s Director of Planned Giving, who completed both the Managerial Finance and Budgeting series as well as the Leadership series.
“We built relationships throughout these classes, and I now know people to call while working on certain projects,” Koerner said. “It was great to be involved with people from both the main and Health Science campuses throughout this series, because none of us functions in a silo. I’ve gained insight into how we are all inter-related and how one decision impacts the whole University.”
“This was an amazing opportunity offered to staff,” she added. “The University has invested back in their own people, and there have been immediate and long-term payoffs for the employees and for the divisions in which we work. I have utilized on a daily basis what we have learned in the classes.”
Reflective of their commitment to providing quality service, the entire staff of Rocket Solution Central completed one series.
“The staff of Rocket Solution Central is thankful to have been given the opportunity and support to participate in the Exceptional Customer Service Certificate program,” said Lisa Hasselschwert, Director. “Each session was presented in a professional, enthusiastic and well thought-out manner. Each series provided an opportunity to develop individual steps to implement the new skills into our daily interactions with customers.”
“Since we work with students, parents and others on a daily basis, we are always concerned about providing exceptional service,” Hasselschwert added. “This series allowed us to review techniques as well as learn new techniques to improve listening, communication and conflict resolution skills.
We will continue to incorporate these skills into our daily interactions with students as they seek our assistance with registration, financial aid and payment processes.”
Congratulations to all who successfully completed one or more of the certificate series: Managerial Finance and Budgeting: Gracie Brown, Diane Eisel, Aimee Falk, Christine Filzer, Duana Huggins, Nancy Koerner, Janice Kusowski, Kelly Manahan, Jacki McBee, Stephany Mikols, Sheryl Milz, Diana Raider, Gail Simpson, Lansing Stoll, David Walczak; Leadership: Diane Eisel, Ecole Eisenhard, Kim Govan, Reynaldo Guerra, Sadik Khuder, Nancy Koerner, Vickie Kuntz, Misa Mi, Roxanne Ring, Sherris Schwind, Carol Stamm, Rodney Theis, Joanna Tyson, Charles Williams; Exceptional Customer Service: Joe Bendix, Donna Buza, Bill Connolly, Debbra Cooper, Jennifer Dietsch, Tamika Dobbins, Charlene Hansen, Lisa Hasselschwert, Gerri Jacobs, Adelina Jaime, Elizabeth McKnight, Tenley Petersen, Lee Reany, Mary Schneider, Terrina White, Jason Woodward, Lisa Young
“Talent management is a very critical component for UT’s future success in today’s changing global marketplace,” Herr said. “I think everyone’s commitment to these certificates is a great milestone for UT.”
“It was a great culmination of a full year of hard work for both students and the instructors,” noted Carrie Herr, Director, Executive Center for Global Competitiveness, College of Business and Innovation, which implemented the series. “This UT certificate ceremony recognized the accomplishments of the many employees who devoted a tremendous amount of time and study to pursue a learning journey that will directly benefit not only themselves, but our students and others served by the University.”
Courses, which were presented between September and June, were offered in three different certificate tracks: Managerial Finance and Budgeting (five courses), Leadership (eight courses) and Exceptional Customer Service (seven courses). While 45 people completed all of the courses necessary to earn one of the certificates, a total of 495 people enrolled in the courses.
Instructors included several COBI faculty members, UT administrators and other subject matter experts.
“As we go through turbulent times, people have to reinvent themselves and develop their skillsets. The people within a university will make or break the university’s success,” Gutteridge observed.
“COBI frequently talks about the importance of lifelong learning, and these certificate programs are what lifelong learning is really about. It is a marvelous thing for people to take advantage of the opportunities- - in a peer-to peer environment - - that exist. Their efforts advance the mission and vision of The University of Toledo. It personifies the focus of action learning, which is to apply what you learn in the real world, in your day to day job,” Gutteridge said.
This sentiment was echoed by Nancy Koerner, UT’s Director of Planned Giving, who completed both the Managerial Finance and Budgeting series as well as the Leadership series.
“We built relationships throughout these classes, and I now know people to call while working on certain projects,” Koerner said. “It was great to be involved with people from both the main and Health Science campuses throughout this series, because none of us functions in a silo. I’ve gained insight into how we are all inter-related and how one decision impacts the whole University.”
“This was an amazing opportunity offered to staff,” she added. “The University has invested back in their own people, and there have been immediate and long-term payoffs for the employees and for the divisions in which we work. I have utilized on a daily basis what we have learned in the classes.”
Reflective of their commitment to providing quality service, the entire staff of Rocket Solution Central completed one series.
“The staff of Rocket Solution Central is thankful to have been given the opportunity and support to participate in the Exceptional Customer Service Certificate program,” said Lisa Hasselschwert, Director. “Each session was presented in a professional, enthusiastic and well thought-out manner. Each series provided an opportunity to develop individual steps to implement the new skills into our daily interactions with customers.”
“Since we work with students, parents and others on a daily basis, we are always concerned about providing exceptional service,” Hasselschwert added. “This series allowed us to review techniques as well as learn new techniques to improve listening, communication and conflict resolution skills.
We will continue to incorporate these skills into our daily interactions with students as they seek our assistance with registration, financial aid and payment processes.”
Congratulations to all who successfully completed one or more of the certificate series: Managerial Finance and Budgeting: Gracie Brown, Diane Eisel, Aimee Falk, Christine Filzer, Duana Huggins, Nancy Koerner, Janice Kusowski, Kelly Manahan, Jacki McBee, Stephany Mikols, Sheryl Milz, Diana Raider, Gail Simpson, Lansing Stoll, David Walczak; Leadership: Diane Eisel, Ecole Eisenhard, Kim Govan, Reynaldo Guerra, Sadik Khuder, Nancy Koerner, Vickie Kuntz, Misa Mi, Roxanne Ring, Sherris Schwind, Carol Stamm, Rodney Theis, Joanna Tyson, Charles Williams; Exceptional Customer Service: Joe Bendix, Donna Buza, Bill Connolly, Debbra Cooper, Jennifer Dietsch, Tamika Dobbins, Charlene Hansen, Lisa Hasselschwert, Gerri Jacobs, Adelina Jaime, Elizabeth McKnight, Tenley Petersen, Lee Reany, Mary Schneider, Terrina White, Jason Woodward, Lisa Young
“Talent management is a very critical component for UT’s future success in today’s changing global marketplace,” Herr said. “I think everyone’s commitment to these certificates is a great milestone for UT.”
Dr. Longenecker keynote speaker at Heidelberg University Commencement
Clinton Longenecker, Ph.D., COBI professor of Management and Stranahan Professor of Leadership and Organizational Excellence, was the speaker at the 158th commencement ceremonies for Heidelberg University in Tiffin, Ohio. The title of the speech was “Life is…”
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